> ## Documentation Index > Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt > Use this file to discover all available pages before exploring further. # Overview > Noah answers your shop's phone, texts tire quotes, and hands the caller to you when a person is needed. The Phone Agent answers every call to the phone number TireTutor set up for your shop. His name is **Noah**. He screens out spam, answers shop questions, helps callers find tires, checks whether a vehicle is ready, and texts a digital quote they can buy from — at any hour, including the hours nobody is at the counter. Noah creates leads for you to follow up. A transferred call comes with a lead as well, so whoever answers can open it and see a summary of the conversation. ## What the caller hears Noah's greeting covers three things, in this order: a recording notice for quality and training, a short note that he can help in Spanish, and who he is — Noah, your shop's AI assistant. He uses your shop's name, not TireTutor's. If the caller answers in Spanish, Noah carries on in Spanish for the rest of the call. Noah then asks for the caller's name. He asks twice at most. When a caller still declines, he writes **Refused to Give Name** on the lead, so it reaches you either way. ## What a caller can do Noah finds tires and texts a quote link the caller can open on their phone. Noah takes the details of the job and leaves you a lead to turn into an appointment. Noah looks up the work order and tells the caller where it stands. Noah transfers the call to your shop and writes down what he learned first. Callers with a quick question — your address, your website, whether you are open right now — get the answer straight from Noah, from your shop's listed details and hours. ### Tire quotes The caller either reads out a tire size, or gives the year, make and model of the vehicle. Noah works either way. A caller who cannot find their size gets talked through how to find the tire size on the tire sidewall and the door placard. From there Noah offers a good, better and best choice out of the tires your shop offers, at your prices. He quotes on what fits the vehicle and answers the caller's questions about the options, including what else you carry. If the caller wants a quote for any of the tires, Noah texts them a digital quote link that lets them purchase and book an installation appointment. ### Service requests Noah collects the name, a callback number, the vehicle, the job, and a preferred date and time. He asks whether the customer plans to drop the vehicle off or wait for it, then reads the date back before he finishes. Once the request is in, the caller gets a text message confirming your shop has it. It tells them to expect a follow-up from you. **Noah does not book the appointment.** The request lands in TireTutor for someone at the shop to confirm, so your team still decides what gets booked and when. ### Vehicle-ready checks Noah asks for the phone number on the job, then looks up the work order: * **One job** — he says where it stands. A finished job reads as ready for pickup, and a job still open reads as not ready yet. * **More than one** — he narrows it down by vehicle or license plate. * **Nothing** — he tries the license plate, then transfers the call. He only looks at work orders from about the last two weeks, so an older job reads as nothing found and the call goes to a person. ## Which version your shop has | Your shop has | Noah handles | | - | - | | The phone number TireTutor set up, on its own | Tire quotes and questions about the shop | | A package with the premium phone agent features | Everything above, plus service requests and vehicle-ready checks | Tire quoting comes with the phone number. Service requests, vehicle-ready checks, the website widget's **Call** button, and the homepage metrics widget — the last two described below — come with the premium package. If you do not see them, contact support. Each shop counts separately. A shop with the premium features and a shop without them can sit under the same account. ## Where customers find the number The number sits at the top of your TireTutor marketplace pages and on every tire's detail page, as **Call your AI Tire Specialist**. The pictures below show a demo shop. Your own pages and widget show your shop's Phone Agent number. Marketplace search results for a 2022 Ford F-150, with the line Call your AI Tire Specialist and a phone number above the tire list Tire detail page for a BFGoodrich Trail Terrain TA, with the line Call your AI Tire Specialist and a phone number under the tire name Shops with the premium features also get a **Call** button in the website widget, next to **Tires** and **Service**. With one such shop the button dials straight through; with several, the customer picks the shop first. Website widget bar showing a round phone-with-sparkles call button next to the Tires and Service buttons This is its own number. Nothing changes about your shop's existing phone line. ## When a call needs a person Noah hands the call to your shop when the caller asks for a person, sounds unhappy, turns down the quote text, wants tires he cannot find, or hits something he cannot answer. Before he transfers, he saves what he learned as a lead. So a caller who hangs up during the hand-off still leaves you their name, their vehicle and what they wanted. The one exception is a caller who asks for more help after Noah has submitted their service request. He transfers that call straight away, and the service request is the only lead it leaves. The hand-off rings your shop's phone number. You can point it at a different phone — a cell, a front counter, whoever answers for several shops — see [Changing transfer number](/dealers/ai-phone-agent/transfer-number). When the lead lands, TireTutor tells you — a notification in the corner of the screen, a chime, a flashing tab title, and an optional browser alert. See [Transfer call notifications](/dealers/ai-phone-agent/transfer-notifications) for where each shows and how to keep from missing them. ## What lands in TireTutor ### Leads A call saves a lead under **Leads**, in the CRM section of TireTutor's menu, when: * Noah transfers it — except a transfer after a service request he has already submitted, which leaves the service request as its only lead * the caller finishes a service request * a tire caller ends the call to go and find their vehicle details or tire size * the caller gets past the greeting, then hangs up before Noah finishes A red counter on the **Leads** entry shows how many leads still need a follow-up. Each lead carries a source that starts with "TireTutor AI Phone". Open one to see the caller, the vehicle, the tire size, and whatever else he collected. ### Quotes A quote Noah texts sits with your other quotes under **Tire Quotes**, marked with the AI phone icon. Hover the icon to see its source, "TireTutor AI Phone - Quote". The All Quotes list with Tire Quotes selected in the CRM menu, and a blue phone-with-sparkles icon beside a quote sent 8/24/2026, 6:12 PM The **Tire Quotes** entry carries a red counter for the quotes Noah texted that nobody has opened yet, and a chime and a notification announce each one as it arrives. See [Tire quote notifications](/dealers/ai-phone-agent/quote-notifications) for where each shows and how the count clears. ### Calls Every call the agent answers shows in **Phone Leads** — from the left-hand menu, or the **Phone Calls** card under **Your shop at a glance** on your homepage. **Marketing → ROI Analytics** carries the same calls on its **Phone Call Data** tab: calls received, average call length, and a row per call. TireTutor homepage with Phone Leads highlighted in the CRM section of the left side nav, and the Phone Calls card highlighted in the Your shop at a glance row ROI Analytics under Marketing in the left side nav, with the Phone Call Data tab selected and a table of calls below it ### How Noah is doing Shops with the premium features also get a **Noah — your AI phone agent** widget on your TireTutor homepage. Its four cards cover the period on the chip beside the title: * **Calls answered** — how many calls Noah took * **After-hours calls caught** — how many of those came in outside your hours * **Appointments booked** — how many leads Noah created, transfers included * **Revenue booked** — an estimate TireTutor works out from that lead count Four AI Phone Agent metric cards — Revenue booked, After-hours calls caught, Appointments booked, and Calls answered — each with a value, a delta, and a sparkline, over a Last 30 days period chip ## What Noah does not do * **He does not book appointments.** Every service request waits for someone at your shop to confirm it. * **He does not call customers.** Noah answers the phone. He never dials out. * **He does not guess at tires he cannot find.** Specialty and unusual fitments go to a person at your shop. * **He does not know about a job with no work order, or one older than about two weeks.** A vehicle-ready check finds the job by the phone number on it, or by the license plate, so a walk-in nobody wrote up reads as nothing found. ## Still need help? Contact support through the [contact form](https://tiretutor.com/contact), or call [855-400-4521](tel:+18554004521). Say which shop you mean and what happened on the call — that's what they need to narrow it down.