> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Transfer call notifications
> Know who is calling and what they need when the Phone Agent transfers a call to you.
Sometimes a caller needs a person — they ask for one, or they need something
Noah, your Phone Agent, can't finish on his own. When that happens, he
transfers the call to your shop.
Before he hands the call over, Noah saves the conversation as a lead. When
that transfer lead arrives, TireTutor shows a notification in an open shop
tab, so whoever answers can see who is calling and why.
## What you see
An amber notification appears at the top right, on any TireTutor page that
shows the left-hand menu, and stays
on screen for 30 seconds. It shows:
* The caller's name. A dash stands in for a last name they didn't give, and
**Refused to Give Name** if they wouldn't give a name at all
* A short summary of what they asked for during the call
* A count of any other new leads that arrived at the same time
Click the notification to open the caller's lead and see the full details —
their vehicle, tire size, and anything else he collected.
The notification appears in an open TireTutor tab in a web browser, and only
while you have the **CRM** section of the left-hand menu open — fold that
section away and it cannot appear. If you have more than one shop, it appears
in tabs viewing the shop that took the call.
## You keep the lead even if you miss it
The notification disappears after 30 seconds, but the lead does not. TireTutor
saves the transferred call under **Leads** with a source that starts with
"TireTutor AI Phone - Transfer", so you can always look up what the caller
wanted — even after the call ends.
The **Leads** entry in the CRM menu also carries a red counter — the number of
leads at the shop you are viewing that still need a follow-up. It stays up
until you handle them, so it outlives every notification on this page.
A caller who asks for more help after Noah has submitted their service request
transfers with no second lead. That call leaves only the service request,
which arrives as a plain new-lead notification rather than a transfer one.
## When you're working in another tab
TireTutor still reaches you, two ways. Both fire when new leads arrive at the
shop you are viewing after the tab has loaded — any lead, not just a
transferred call. Open the lead to see whether someone is waiting on the phone:
* **The browser tab title flashes** with the number of leads that just arrived —
`(1) New Lead!`, `(2) New Leads!`, and so on — until you come back to the
tab. This needs no setup.
* **A browser alert appears**, if you clicked **Allow** when your browser asked
to show notifications. It only says a lead arrived, and it closes itself after
10 seconds. Click it to open the lead — or the lead list, when several arrived
together.
If you dismissed that permission request, turn notifications back on for
TireTutor in your browser's site settings.
## Get the most out of it
* Keep TireTutor open in a browser near the phone.
* Keep the **CRM** section of the menu expanded. The notification cannot show
while you have that section folded away, though the chime still plays.
* Click anywhere in TireTutor after opening it. Browsers keep sound off
until you interact with the page at least once, and a chime plays whenever
new leads arrive at the shop you are viewing. **Mute** under
**Settings → Account → Notifications** turns the chime off.