> ## Documentation Index > Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt > Use this file to discover all available pages before exploring further. # Managing your team > Invite people to your stores, set their role at each store, and remove them when they leave. Everything on this page happens in [**Employees → Manage Users**](https://dealers.tiretutor.com/employees/manage) in your TireTutor dashboard, on the page titled **Your Team**. The dashboard side menu with Employees open. Under it are Time Tracking, Employee History, Manage Users and Recruiting. Manage Users has a NEW badge. Changes apply to the dealership of the store selected at the top left. If you run more than one dealership, switch to one of its stores first. Only a dealership Owner or Administrator sees **Manage Users**. If you're not one, ask a dealership Owner to make the change for you. Administrators add people as User, or at a higher role at stores where they're the Owner. If **Employees** is missing from your side menu, someone may have hidden it. Open **Hidden Menus** at the bottom of the menu to find it. [Customizing the menu](/dealers/crm/customizing-the-menu) shows how to bring it back. If **Employees** is there but **Manage Users** isn't under it, your dealership doesn't have Manage Users turned on. The link above opens your dashboard home instead. Contact support. These screenshots and videos use made-up people, email addresses, and stores. Each video shows one of the flows in the steps below it. ## Add a team member **When:** Someone joins your team and needs access to your stores. If the email address already has a TireTutor login, that person gets access as soon as you select **Invite**. They don't get an email and don't need to accept. Only invite people you trust with your dealership's data. The **Add member** dialog opens. They get access to every store, including stores you open later. It starts at User. Only Owners see this list. Administrators always add people as User. The Add member dialog. The Email field holds an address. The All stores checkbox has a check mark. The Permission level list reads User. A confirmation message appears. Someone new to TireTutor shows up on the **Pending Invitations** tab and gets an email with a link to create their login. Someone who already has a login shows up on the **Active Members** tab right away. ## Add someone to only some of your stores **When:** Someone works at only one or a few of your stores. A **Store access** list appears with every store, all unchecked. Each store you check starts at User. The count above the list shows how many you've checked. Administrators can only choose User, except at stores where they're the Owner. The Add member dialog with the All stores checkbox unchecked. The Store access list shows three stores. Two have check marks, one at Administrator and one at User. The third reads No access. The heading reads 2 stores selected. **Invite** stays grayed out until you check at least one store. They can access only the stores you checked, at the role you chose for each. They don't get stores you open later, and they can't open **Manage Users**. ## Resend or cancel an invitation **When:** An invitation email went missing, or you invited the wrong address. Each card shows the email address, their role, who sent the invitation, and when it expires. A pending invitation card for an invited address. The lines below give the role invited, the sender, and the sent and expiration dates. Resend and Cancel sit at the right. **Resend** sends a new email with a new link, and the earlier link stops working. **Cancel** asks you to confirm. Select **Keep** instead to leave the invitation as it is. A dialog asks whether to cancel the invitation to the invited address. The body says the person can no longer join your team with this invitation. Keep and Cancel invitation sit below. Administrators can cancel any invitation, but they can resend only invitations for a role they're allowed to give. On other invitations, **Resend** appears grayed out, and hovering over it shows **Only an owner can resend this invitation.** Inviting the same email address again replaces the pending invitation. Only the link in the newest email works. ## Change someone's role or stores **When:** You promote someone, or they move to a different store. Each person has one of three roles at every store they can access. With **All stores, including stores you open later** checked, they have the same role at every store, including stores you add later. | Role | What they can do on this page | | - | - | | **Owner** | Everything: add people at any role, change roles, change their stores, and remove people. | | **Administrator** | Add people as User, or at a higher role at stores where they're the Owner. Resend invitations for roles they can give, and cancel any invitation. At stores where they're the Owner, change someone's role or remove them from that store, unless that person is a dealership Owner or Administrator. Administrators can't remove anyone from the team. | | **User** | Nothing. Users can't open **Manage Users**. | Only a dealership Owner can change **Dealer level** or the **All stores, including stores you open later** checkbox. Administrators can change a role only at stores where they're the Owner. The pencil is **View details**. Their details open in a panel on the right. Check **All stores, including stores you open later** to give them one role everywhere. Uncheck it to set each store separately. They then get only the stores you check, not stores you open later. With the box checked, pick a role under **Dealer level**. When you save, every store switches to that role, even where they had a higher or lower one. The details panel for Tyler Brooks. The All stores checkbox has a check mark, and Dealer level reads User. Below are Save changes, Reset and Remove Tyler Brooks. With the box unchecked, use the **Store access** list. Check a store to add it, or uncheck it to remove it. Then pick a role for each checked store. The details panel for Ashley Ramirez with the All stores checkbox unchecked. The Store access list shows three stores. Two have check marks, one at Administrator and one at User. The third reads No access. A **Changes saved.** message appears. With **All stores, including stores you open later** checked, it also says how many stores had their role changed. ## Remove someone from your team **When:** Someone leaves your dealership. They lose access to your dealership and all of its stores, and you can't undo this. They keep their TireTutor login and any access they have at other dealerships. To bring them back, invite them again. Only a dealership Owner can remove people. You can't remove yourself or the last Owner. **Remove from team** is the red trash can icon. You can also select **Remove** followed by their name, at the bottom of their details panel. A dialog asks whether to remove Kevin Patel from your team. The body says they lose access to this dealer and all its stores, while their TireTutor account stays. Cancel and Remove sit below. They no longer appear on the **Active Members** list. ## If it doesn't work | What you see | What to do | | - | - | | The person never got the email | Check **Active Members** first. Someone who already has a login doesn't get an email, so ask them to sign in. If they're on **Pending Invitations**, select **Resend** and ask them to check their spam folder. | | The invitation link doesn't work | Ask them to use the newest email. A new invitation or a resend replaces the link. A first invitation lasts 90 days, and a resent one lasts 7 days. An expired invitation shows **Resend (expired)**. | | **This user already has access to your dealer. Edit their permissions instead.** | They're already on your team. Find them on **Active Members** and select **View details**. | | **You're sending invitations too quickly. Please wait and try again.** | Your dealership can send 20 invitations and resends an hour. Wait, then try again. Nothing you already sent is lost. | | **You can't change your own access. Ask another Owner to make the change.** | Ask another Owner to change your role. | | **Can't remove the last Owner. Promote another member to Owner first.** | Make someone else an Owner, then try again. | | Someone can't see a new store | They only have specific stores. Check the new store in their **Store access** list, then select **Save changes**. | | You lowered someone's role, but a store still shows the higher one | Open their details, check **All stores, including stores you open later**, and select **Save changes**. Every store then switches to that role. | ## Still need help? Contact support through the [contact form](https://tiretutor.com/contact), or call [855-400-4521](tel:+18554004521). ## Where to go next Arrange the side menu items each person sees. Update the details customers see for your dealership and each store. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.