> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reopening a work order

> Reopen a completed work order to enter mileage or change items, then complete it again.

When a work order reaches **Completed**, its items and mileage fields lock. Reopening returns the order to **In Progress** so you can change them, then you complete it again.

Only a dealer Owner or Admin can reopen a work order. Reopening does not change the payments already on the order.

## Before you start

* Sign in as a dealer Owner or Admin.
* Find the completed work order. TireTutor does not reopen a voided order.

## Reopen and enter mileage

**When:** The customer paid the full amount before the install, so the automation completed the order before you had the mileage. For a payment that keeps the order open, see [Taking deposits](/dealers/pos/taking-deposits).

<Steps>
  <Step title="Reopen the work order">
    Open the completed work order. Select **More Options**, then **Reopen Work Order**.
  </Step>

  <Step title="Confirm the reopen">
    In **Reopen Work Order**, select **Reopen**. The status returns to **In Progress**.
  </Step>

  <Step title="Open the mileage entry">
    On the **Vehicle Details** card, select the pencil next to **Mileage In**.
  </Step>

  <Step title="Enter the mileage">
    In **Edit Mileage Entry**, enter the value in **Mileage**. Select **Update**.
  </Step>

  <Step title="Complete the order again">
    Select **Set Completed**.
  </Step>

  <Step title="Confirm the completion">
    In **Set Work Order as "Completed"**, select **Set Completed**.
  </Step>
</Steps>

<Frame caption="Reopen returns the order to In Progress so the mileage fields unlock.">
  <img src="https://mintcdn.com/tiretutor/f6HDhyoUE5Yicz8_/images/pos/reopen-work-order-dialog-desktop.png?fit=max&auto=format&n=f6HDhyoUE5Yicz8_&q=85&s=a531ffea1ee9e10873be3205964b9d1c" alt="Reopen Work Order dialog. The text says the status will be set back to In Progress, with Cancel and Reopen buttons." width="1280" height="600" data-path="images/pos/reopen-work-order-dialog-desktop.png" />
</Frame>

<Check>
  The status chip reads **Completed** again and the **Vehicle Details** card shows the mileage.
</Check>

## Where to go next

<Columns cols={2}>
  <Card title="Taking deposits" icon="hand-holding-dollar" href="/dealers/pos/taking-deposits">
    Take part of the balance up front and keep the work order open.
  </Card>

  <Card title="Voiding a work order" icon="ban" href="/dealers/pos/voiding-work-orders">
    Void an unpaid work order and keep the reason on file.
  </Card>
</Columns>