> ## Documentation Index > Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt > Use this file to discover all available pages before exploring further. # Taking a card over the phone > Open the customer's invoice from the work order, then take their card on the invoice's own payment page when they cannot come to the counter. Connect Square first. Complete the checks in [Square setup](/dealers/pos/square-setup). Without a Square connection, the invoice has no payment page behind it. This is one of three routes that take a card. [Overview](/dealers/pos/digital-invoices-overview) compares all three. **Credit/Debit Card** sends the charge to a physical Square Terminal. Choose it during a phone call and the terminal waits for a card nobody is holding. ## Open the customer's invoice **When:** The customer calls to settle their bill. Open the customer's work order from [**Work Orders**](https://dealers.tiretutor.com/pos/workorders). Check the **Total** in **Payment Summary**. In **Payment Summary**, select the arrow next to **Send Invoice to Customer**. Select **View invoice**. The invoice opens in a new tab.

Work order Payment Summary. A menu under Send Invoice to Customer offers View invoice, described as Open the public link in a new tab.

This is the customer's own copy. It lists every charge on the job, your shop's contact details, and the amount due. A panel on the invoice carries a QR code, so a customer reading it on their own screen can pay from their phone instead. ## Take the card **When:** You have the invoice open and the customer is ready to read you their card. Select the banner at the top of the invoice: **Amount due** followed by **Click here to complete the payment**. **Remaining Balance** shows what the customer owes. Select **View full invoice** to go back. Payment page reading Remaining Balance. Sections for Add a tip with 15, 20 and 25 percent buttons, Express checkout, Pay by card, and Other ways to pay listing Cash App Pay, bank transfer and Afterpay.

Payment page reading Remaining Balance. Sections for Add a tip with 15, 20 and 25 percent buttons, Express checkout, Pay by card, and Other ways to pay listing Cash App Pay, bank transfer and Afterpay.

Under **Add a tip**, ask the customer what they want to add. Select **15%**, **20%** or **25%** and the tip applies straight away. For any other amount, type it in **Tip** and select **Add tip**. **Total charged** shows the new figure. Select **Reset** to clear it. A tip goes into the payment on the work order. TireTutor does not show tips separately. To see tips on their own, open the Square Dashboard. Under **Pay by card**, type the **Card number**, expiry date, **CVV** and **ZIP** the customer reads out. Select **Pay** followed by the amount. That amount includes the tip. Add a tip section with 20% selected and 42.60 in the Tip field, Total charged reading $255.60, and below it a filled card row above a button reading Pay $255.60 with card number.

Add a tip section with 20% selected and 42.60 in the Tip field, Total charged reading $255.60, and below it a filled card row above a button reading Pay $255.60 with card number.

Square hosts the card fields. The page says so under the card row: **Payments are encrypted and processed by Square.** ## Other ways the customer can pay The same page offers wallets, a bank transfer and Afterpay. Each needs the customer's own phone or computer, so none of them helps on a call — see [what the customer can pay with](/dealers/pos/managing-payment-links#what-the-customer-can-pay-with). ## How you know it worked The payment page shows **Payment received — thank you! This invoice is now paid in full.** On the work order, the **Payments** line shows what the customer paid and **Remaining Balance** reads **\$0.00**. With a tip, the **Payments** line is higher than **Total** — the difference is the tip. Work order Payment Summary showing Total $213.00, a Payments line of $255.60, and Remaining Balance at zero dollars.

Work order Payment Summary showing Total $213.00, a Payments line of $255.60, and Remaining Balance at zero dollars.

The work order records the payment against the job, the same as a payment taken at the counter. ## If it doesn't work * The work order shows **Payment Pending**. An earlier attempt is still open on that order. Check that payment in Square first. Then follow the [terminal troubleshooting steps](/dealers/pos/square-terminal#when-a-terminal-cannot-take-payments). * The payment page refuses the card and names the work order's state. The same earlier attempt is holding it. Treat it the same way. * The invoice shows no payment banner. Someone has settled the balance. Check the **Payments** line on the work order. ## Still need help? Contact support through the [contact form](https://tiretutor.com/contact), or call [855-400-4521](tel:+18554004521). Tell us the work order number and what the payment page showed. ## Where to go next Take terminal payments, cash, checks and partial payments. Send the customer a link to pay in their own time.