> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voiding a work order

> Void an unpaid work order that should not remain active, and find the voided record later.

Voiding keeps the order and its reason on file. For example, void an unpaid order when the customer misses the appointment.

<Warning>
  Only an **Owner** or **Admin** for the shop can void a work order. The order must have no payments and show **In Progress**.
</Warning>

## Void the work order

**When:** The work order must remain on file but no longer belongs in active work.

<Steps>
  <Step title="Open the work order">
    Open the work order that you need to void.
  </Step>

  <Step title="Open More Options">
    Select **More Options**.
  </Step>

  <Step title="Choose Void Work Order">
    Select **Void Work Order**.
  </Step>

  <Step title="Enter the reason">
    Enter a reason in **Reason/Notes**. This field is required.
  </Step>

  <Step title="Confirm the void">
    Select **Void**.
  </Step>
</Steps>

<Check>
  The status chip shows **Voided**. Point to the information icon beside the order number to see **Voiding Reason/Notes:**.
</Check>

TireTutor releases the inventory allocated to the order. You cannot reopen a voided order.

## Find a voided work order

The work-order list hides voided orders by default.

<Steps>
  <Step title="Open the work-order list">
    Open the list of work orders.
  </Step>

  <Step title="Show voided orders">
    Select the **Voided** status filter.
  </Step>

  <Step title="Find the order">
    Use **Search Voided Work Orders** to find the order.
  </Step>
</Steps>

<Check>
  The list shows the order with the **Voided** status.
</Check>

## Where to go next

<Columns cols={2}>
  <Card title="Overview" icon="book" href="/dealers/pos/overview">
    Understand how estimates, work orders, and payments fit together.
  </Card>

  <Card title="Viewing reports" icon="chart-column" href="/dealers/pos/viewing-reports">
    Open the reports available to your shop.
  </Card>
</Columns>