> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing arrival-order scheduling

> Turn the Service Request arrival-order setting on or off and confirm that the change saved.

Use arrival-order scheduling when your shop serves service-request customers in the order they arrive. The customer picks a date, and your shop holds no time slot.

TireTutor calls the setting **First Come First Served**. This page covers the **Service Request** setting.

## Turn on arrival-order scheduling

**When:** Your shop accepts service requests by date and serves customers in arrival order.

You need **Admin** or **Owner** access to this shop, or to its dealer account, to change this setting. Otherwise, ask an **Owner** or **Admin** at your shop.

<Steps>
  <Step title="Open your shop settings">
    Open [**Settings → Organization → Stores**](https://dealers.tiretutor.com/settings/organization/stores).
  </Step>

  <Step title="Find your shop">
    Find your shop's **Scheduling Appointment Hours** section.
  </Step>

  <Step title="Open the edit dialog">
    Select the pencil icon beside **Scheduling Conditions**. Its tooltip reads **Edit Conditions**.
  </Step>

  <Step title="Choose arrival order">
    Under **Service Request**, select the **First Come First Served** checkbox.

    <Frame caption="The Edit Scheduling Conditions dialog with First Come First Served turned on under Service Request. Tire Installations keeps its own slots and buffer.">
      <img src="https://mintcdn.com/tiretutor/8R1EZBsfKACfAbHK/images/scheduler/scheduling-conditions-dialog-desktop.png?fit=max&auto=format&n=8R1EZBsfKACfAbHK&q=85&s=e594b81cd2e987285b0b34b16fe4e1da" alt="Edit Scheduling Conditions dialog. A Tire Installations section with Scheduling Slots and Buffer Days fields. A Service Request section with a Buffer Days field and a checked First Come First Served checkbox. Cancel and Update buttons at the bottom." width="1200" height="1056" data-path="images/scheduler/scheduling-conditions-dialog-desktop.png" />
    </Frame>
  </Step>

  <Step title="Save the setting">
    Select **Update**.
  </Step>
</Steps>

The **Edit Scheduling Conditions** dialog closes, and the **Scheduling Conditions** section updates. TireTutor shows no confirmation message.

<Check>
  Reopen the **Edit Scheduling Conditions** dialog. Under **Service Request**, the **First Come First Served** checkbox shows a check mark.
</Check>

## What the customer sees

The service-request form asks the customer for a preferred date. It does not ask for a time.

A note on the form tells the customer that your location is first come, first serve for appointment dates. It asks the customer to contact your shop to arrange otherwise.

The confirmation email tells the customer that your shop reserves no specific time slot. It asks the customer to arrive during business hours for service in order of arrival.

Your lead notification email shows **Appointment Type: First Come First Serve** and the date the customer requested.

## Turn off arrival-order scheduling

**When:** Your shop wants service-request customers to choose a time slot.

The same **Admin** or **Owner** access applies.

<Steps>
  <Step title="Open your shop settings">
    Open [**Settings → Organization → Stores**](https://dealers.tiretutor.com/settings/organization/stores).
  </Step>

  <Step title="Find your shop">
    Find your shop's **Scheduling Appointment Hours** section.
  </Step>

  <Step title="Open the edit dialog">
    Select the pencil icon beside **Scheduling Conditions**.
  </Step>

  <Step title="Turn off arrival order">
    Under **Service Request**, clear the **First Come First Served** checkbox.
  </Step>

  <Step title="Save the setting">
    Select **Update**.
  </Step>
</Steps>

<Check>
  Reopen the **Edit Scheduling Conditions** dialog. Under **Service Request**, the **First Come First Served** checkbox shows no check mark.
</Check>

## Where to go next

<Columns cols={2}>
  <Card title="Overview" icon="calendar" href="/dealers/scheduler/overview">
    Learn how the calendar shows and updates your shop's appointments.
  </Card>

  <Card title="Notifications" icon="bell" href="/dealers/crm-notifications/how-it-works">
    Understand the alerts for leads and sales orders.
  </Card>
</Columns>