> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Reviews

> Learn how our Google Reviews feature works and how to enable it.

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You can configure the system to automatically request Google reviews from customers after a work order is completed.

1. Go to Shop **Settings** in your account.
2. Click on Shop **Settings**.
3. Navigate to **Customer Reviews**.
4. Use the **toggle** switch to turn the feature **on**.
5. Select the timing for the request: either **instantly** (recommended) or choose **later** and define a specific amount of time.
6. Hit **Save**.

The review request will now be sent automatically to the customer as soon as you mark a work order as **complete** (closed).

### Block Review Requests for a Specific Customer

If you have an interaction with a customer where you prefer not to send a review request, you can block them individually.

1. When inside of a work order, you can manage whether or not to send a review to the customer.
2. Click the **Edit** button in the Customer Details section.
3. Clear the **Send Review Requests** checkbox.
4. Hit **Save**. This customer will now be excluded from receiving automatic review requests.

### Monitor Review Requests

The Reviews tab allows you to track all review requests that have been sent out.

1. Go to the **Reviews** tab.
2. You will see a list of every customer you have requested reviews from, along with the associated **work order**.
3. By clicking into the work order details, you can view information such as the services performed and the technician assigned.
4. The tab also displays the total number of **reviews requested** and the percentage this represents out of the **total work orders**.