> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to confirm service requests

> How to respond to service requests made on your website.

<iframe className="w-full aspect-video rounded-xl" src="https://play.hubspotvideo.com/v/49612225/id/198947780877" title="How to confirm service requests — video walkthrough" allow="autoplay; fullscreen" loading="lazy" frameBorder="0" />

When customers submit service requests through your website, the TireTutor platform centralizes these leads, allowing you to quickly confirm the appointment and create an estimate.

#### **Review the Pending Lead**

1. Log in to the platform and navigate to the leads section, [here](https://dealers.tiretutor.com/leads)
2. The most recently submitted requests will appear at the top of the list with a status of **Pending**.
3. Click into the lead to view the details.

#### **Confirm the Appointment**

1. Review the submitted information:
   * Submission date and time.
   * Preferred **date and time** for service.
   * Vehicle **year, make, and model**.
   * Description of the requested service.
   * Customer preference (drop-off or wait).
2. *Optional:* Enter any internal **notes** for the customer (e.g., "See you then").
3. Click the **one-click confirm** button to approve the appointment.

#### **Create an Estimate**

1. After confirming the appointment, click the **one-click to create an estimate** button.
2. The estimate will be created as a **draft**. You can now go in and **edit the estimate**.
3. Within the estimate draft, you can add more information, including:
   * Specific details about the **vehicle**.
   * Required **labor** and **parts**.
   * Any necessary **tires** or services.
4. You can easily navigate back to the original lead from the estimate screen if needed.

#### **View on the Scheduler**

The scheduler shows work orders and online orders. A confirmed request appears there once its work order exists — an estimate on its own does not.

1. Go into the **Scheduler**, [here](https://dealers.tiretutor.com/schedule)
2. Navigate to the overall **schedule view**.
3. Locate the confirmed appointment on the calendar based on the customer's preferred date and time. The confirmed appointment will now be visible on the schedule.