> ## Documentation Index
> Fetch the complete documentation index at: https://help.tiretutor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create a return merchandise authorization request

> Learn how to create an RMA request

<iframe className="w-full aspect-video rounded-xl" src="https://play.hubspotvideo.com/v/49612225/id/198947780868" title="How to create a return merchandise authorization request — video walkthrough" allow="autoplay; fullscreen" loading="lazy" frameBorder="0" />

The Return Merchandise Authorization (RMA) feature allows you to efficiently record and track items being returned to a supplier. You can create an RMA either directly from the Purchase Order or from the dedicated RMA screen.

#### **Method 1: Creating an RMA from a Purchase Order (Recommended)**

This is the easiest way to create an RMA for inventory you have already received.

1. Find the relevant **purchase order** where the inventory was initially received in the **Purchase Orders** page [here](https://dealers.tiretutor.com/purchases)
2. Open the relevant **purchase order**.
3. Initiate the return by clicking on the **Create RMA request** button on the top right.
4. **Edit the details** of the return, such as the quantity. For instance, if you received four items but are only sending back two, adjust the quantity accordingly.
5. Click the **Request** button on the top right.

This action will immediately create a record of the items you are sending back to the supplier.

#### **Method 2: Creating an RMA from the RMA Screen**

You can also create a new RMA record from the main RMA page.

1. Navigate to the dedicated **RMA screen**, [here](https://dealers.tiretutor.com/rmas)
2. Click the **Create RMA request** button on the top right.
3. Fill out all the relevant required information, including:
   * The **vendor** you are returning the item to.
   * The specific **product** being returned.
   * Any other details you wish to record about the return.
4. Click the **Request** button on the top right to send and request the RMA