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Can’t find a tire? Here’s how to request a new SKU be added to your catalog, and how to track the status of your request.

Step 1: If you’re in the middle of checking someone else, then first use the generic tire option to add the tire to the work-order and check them out:

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Adding a Generic Tire to a Work Order

Here’s how to add generic tires to a work order:
  1. Open the work order for your customer.
  2. Add the Tire R&R service to the ticket.
  3. Select the Replace Tire/Part swap icon on that service line.
  4. In the product dropdown where you select the tire, start typing ‘Generic’.
  5. Choose the appropriate generic tire from your inventory—for example, ‘Generic 18” Tire.’
  6. Set the quantity—maybe four tires—and add the price per tire, such as $95.
  7. Click Save, and you’ll see the line total and the work order total update.
You’ve now added a generic tire from your inventory to this work order, and you can proceed just like you would with any other tire sale. Step 2: If you’re searching for a SKU that isn’t in your current catalog, you’ll see this message at the top of the search: “Click here if you want to request a missing Tire SKU”. Step 3: Click the link, and you’ll be brought to page with a quick form. In the form, enter the brand, the product code, and any additional info that helps us track it down. Step 4: Hit “Submit Request” and you’ll see your request appear in the status tracker below. “Processing” means we’re on it. “Resolved” means it’s in your catalog and ready to use. Step 5: Once the tire’s added, we’ll email you with the details and a direct link to it in your catalog. You can also come back to this page any time to check the status and access links for newly added tires by going into your Settings, scrolling down to the Inventory menu, and clicking into “Request Missing Tire”. Try it next time you need to add a tire to your catalog.