Taking charge account payments

A customer on a charge account often pays for several finished jobs with one check. Pay Up records that payment once. TireTutor then pays off the customer’s work orders for you, starting with the one finished first.

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Record a payment on the account

When: A customer pays you for work orders that are finished but still unpaid.

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See which work orders a payment pays off

TireTutor applies the payment as soon as you record it.

1. It starts with the work order finished first, by the date it was finished.
2. It pays each work order in full, then moves to the next one.
3. If the money runs out partway through a work order, that work order shows Partially Paid.

A work order paid in full shows Paid. It leaves the Completed, unpaid work orders table on the customer record. The payment does not list the work orders it paid, so check the table, or open each work order. If your access covers some stores only, TireTutor pays work orders at those stores only.

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Take more than the customer owes

When: The customer pays more than Amount due, for example to stay ahead on their account. Type the full amount the customer gave you in Amount. TireTutor pays off every unpaid work order. The rest becomes store credit for that customer. Store credit the customer already holds does not count toward a Pay Up payment. Apply it on a work order with Process Payment instead.

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How you know it worked

Amount due on the customer record goes down. The work orders paid in full leave the table. If you recorded more than the customer owed, Store credit goes up by the difference.

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If it doesn’t work

Pay Up is grayed out. Hold the pointer over it to see why.

• This customer doesn’t owe anything means no finished work order is unpaid.
• This customer’s balance isn’t available right now means TireTutor can’t read the balance. Reload the page. If Pay Up stays grayed out after a reload, contact support.

The message under Amount says the amount due changed. The amount due changed while your dialog was open, for example because someone else took a payment. TireTutor recorded nothing. The message shows the new amount due. Change Amount if you need to. Then select Record payment again. The message under Amount says TireTutor couldn’t check the customer’s current balance. TireTutor recorded nothing. Select Record payment again. A message says “We couldn’t confirm that payment.” Close the dialog. Check Amount due. If it went down, the payment went through. If it did not, record the payment again. A red message says only a dealer admin can take an overpayment as store credit. Only a dealership Owner or Administrator can take an overpayment. TireTutor recorded nothing, and the dialog stays open. Type the amount due in Amount. Select Record payment again. Or ask an Owner or Administrator to record the full amount. You recorded the wrong amount. You can’t undo a Pay Up payment in one step. Refunding one work order refunds that work order only, and store credit from an overpayment stays on the customer. Contact support. You need to void a work order the payment reached. See Voiding work orders.

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Still need help?

Contact support through the contact form, or call 855-400-4521.Mention the customer’s name, the amount, and the payment method.

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Where to go next