Invite people to your stores, set their role at each store, and remove them when they leave.
Everything on this page happens in Employees → Manage Users in your TireTutor dashboard, on the page titled Your Team.
Open Employees in the side menu to find Manage Users.
Changes apply to the dealership of the store selected at the top left. If you run more than one dealership, switch to one of its stores first.
Only a dealership Owner or Administrator sees Manage Users. If you’re not one, ask a dealership Owner to make the change for you. Administrators add people as User, or at a higher role at stores where they’re the Owner.If Employees is missing from your side menu, someone may have hidden it. Open Hidden Menus at the bottom of the menu to find it. Customizing the menu shows how to bring it back.If Employees is there but Manage Users isn’t under it, your dealership doesn’t have Manage Users turned on. The link above opens your dashboard home instead. Contact support.
These screenshots and videos use made-up people, email addresses, and stores. Each video shows one of the flows in the steps below it.
When: Someone joins your team and needs access to your stores.
If the email address already has a TireTutor login, that person gets access as soon as you select Invite. They don’t get an email and don’t need to accept. Only invite people you trust with your dealership’s data.
1
Select Add Member
The Add member dialog opens.
2
Type their email address
3
Leave All stores, including stores you open later, checked
They get access to every store, including stores you open later.
4
Choose their Permission level
It starts at User. Only Owners see this list. Administrators always add people as User.
The Add member dialog with every store included.
5
Select Invite
A confirmation message appears. Someone new to TireTutor shows up on the Pending Invitations tab and gets an email with a link to create their login. Someone who already has a login shows up on the Active Members tab right away.
When: An invitation email went missing, or you invited the wrong address.
1
Open the Pending Invitations tab
Each card shows the email address, their role, who sent the invitation, and when it expires.
One pending invitation. Resend sends a fresh link; Cancel stops the invitation.
2
Find the address
3
Select Resend or Cancel
Resend sends a new email with a new link, and the earlier link stops working. Cancel asks you to confirm.
4
To cancel, select Cancel invitation
Select Keep instead to leave the invitation as it is.
The confirmation. Keep leaves the invitation in place.
Administrators can cancel any invitation, but they can resend only invitations for a role they’re allowed to give. On other invitations, Resend appears grayed out, and hovering over it shows Only an owner can resend this invitation.Inviting the same email address again replaces the pending invitation. Only the link in the newest email works.
When: You promote someone, or they move to a different store.Each person has one of three roles at every store they can access. With All stores, including stores you open later checked, they have the same role at every store, including stores you add later.
Role
What they can do on this page
Owner
Everything: add people at any role, change roles, change their stores, and remove people.
Administrator
Add people as User, or at a higher role at stores where they’re the Owner. Resend invitations for roles they can give, and cancel any invitation. At stores where they’re the Owner, change someone’s role or remove them from that store, unless that person is a dealership Owner or Administrator. Administrators can’t remove anyone from the team.
User
Nothing. Users can’t open Manage Users.
Only a dealership Owner can change Dealer level or the All stores, including stores you open later checkbox. Administrators can change a role only at stores where they’re the Owner.
1
Open the Active Members tab
2
Select the pencil icon next to their name
The pencil is View details. Their details open in a panel on the right.
3
Choose all stores or specific stores
Check All stores, including stores you open later to give them one role everywhere. Uncheck it to set each store separately. They then get only the stores you check, not stores you open later.
4
Set their role
With the box checked, pick a role under Dealer level. When you save, every store switches to that role, even where they had a higher or lower one.
A member's details with one role at every store.
With the box unchecked, use the Store access list. Check a store to add it, or uncheck it to remove it. Then pick a role for each checked store.
A member's details with each store set separately.
5
Select Save changes
A Changes saved. message appears. With All stores, including stores you open later checked, it also says how many stores had their role changed.
They lose access to your dealership and all of its stores, and you can’t undo this. They keep their TireTutor login and any access they have at other dealerships. To bring them back, invite them again.
Only a dealership Owner can remove people. You can’t remove yourself or the last Owner.
1
Open the Active Members tab
2
Select Remove from team next to their name
Remove from team is the red trash can icon. You can also select Remove followed by their name, at the bottom of their details panel.
3
Select Remove to confirm
The confirmation from the trash can icon says what the person keeps and what they lose.
Check Active Members first. Someone who already has a login doesn’t get an email, so ask them to sign in. If they’re on Pending Invitations, select Resend and ask them to check their spam folder.
The invitation link doesn’t work
Ask them to use the newest email. A new invitation or a resend replaces the link. A first invitation lasts 90 days, and a resent one lasts 7 days. An expired invitation shows Resend (expired).
This user already has access to your dealer. Edit their permissions instead.
They’re already on your team. Find them on Active Members and select View details.
You’re sending invitations too quickly. Please wait and try again.
Your dealership can send 20 invitations and resends an hour. Wait, then try again. Nothing you already sent is lost.
You can’t change your own access. Ask another Owner to make the change.
Ask another Owner to change your role.
Can’t remove the last Owner. Promote another member to Owner first.
Make someone else an Owner, then try again.
Someone can’t see a new store
They only have specific stores. Check the new store in their Store access list, then select Save changes.
You lowered someone’s role, but a store still shows the higher one
Open their details, check All stores, including stores you open later, and select Save changes. Every store then switches to that role.
