Sign a Square Terminal in to your shop with a device code, and move a terminal that’s already signed in somewhere else.
Pair a terminal with your Square location to take card payments from work orders. Generate its device code from Settings in TireTutor.Follow the first procedure when the terminal shows Square’s sign-in screen, and the second when another Square setup appears on the device.
A Square location mapped to your shop. Open Settings → Integrations. In the Square panel, use Change location when Square location: Not set appears.
Admin access on the shop or its dealer. Without it, Connect Square Terminal is unavailable. Ask an Owner or Admin at your shop to grant access or to generate the code.
The terminal on your Wi-Fi. A terminal that is off the network cannot redeem the code. Both procedures below include that step.
You can take payment by link before a terminal arrives. To order one, select Buy a terminal. Next, select Continue to Square; Square’s website opens in a new tab.
Select Connect Square Terminal. The dialog generates a device code.
The Connect Square Terminal dialog, with a device code and the time left before it expires.
7
Start sign-in on the terminal
On the Square Terminal, select Sign in.
8
Use the device code
Select Use a device code, below the Continue button. An email and password sign-in does not pair the terminal with TireTutor.
9
Enter the code
Enter the Device code from TireTutor.
10
Complete sign-in
Select Sign in. The terminal shows Powered by Square after pairing.
11
Verify the terminal
In TireTutor, select Verify terminal is connected.
TireTutor shows Terminal paired to this location. If the confirmation does not appear, complete the terminal steps. Then select Verify terminal is connected again.
The confirmation that appears once TireTutor can see the paired terminal.
When: The terminal shows another Square setup instead of the sign-in screen.A terminal signs in to one place at a time. TireTutor cannot sign it out remotely, so sign out on the device.
A Square Point of Sale app sign-in needs one more step because signing out on the terminal alone does not clear it. Open Square Dashboard → Devices. Select the device. Choose Forget. Then follow Sign a terminal in.
Keep This device only when the terminal asks where to sign out. Sign me out of all devices signs out every terminal on these Square credentials.
1
Open More on the terminal
Select More, the last tab along the bottom of the screen.
2
Find the sign-out link
Scroll to the bottom. The Sign out link carries your business name, below Customize and above Switch location.
3
Start sign-out
Select Sign out.
4
Keep This device only
The terminal asks Where do you want to sign out? Keep This device only selected.
5
Confirm the sign-out
Select the red Sign out button at the top right. The terminal returns to the sign-in screen.
In TireTutor, select Verify terminal is connected.
TireTutor has no remote unpair action. Sign out on the terminal before you sell, return, or move it to another shop. If you no longer have the device, contact Square.
When: You finished pairing, or the terminal does not take a payment.Open Settings → Integrations. In the Square panel, select View terminals.Find the terminal. Review its Status.
Column
What it tells you
Device name
The terminal name and Square device ID
Connection
Device code for a physical terminal paired with TireTutor, or No device code
Status
Available or Offline
Square location
The Square location for the device
Paired
The pairing date
The Square Terminals dialog listing two paired devices — one available, one offline.
The dialog lists supported physical terminals with paired device codes at your mapped Square location. It is not Square’s complete device inventory because it excludes mobile devices. Without a mapped location, the list covers paired terminals across the Square account’s locations.
If you just powered on the terminal, select Refresh in the dialog. Square takes a moment to report a device as available.
The terminal appears with Device code and Available.
When: Your shop has several terminals, or this browser needs a different terminal.
1
Open the terminal choice
On the work order, find the Terminal: row. It shows a terminal name or Default.
2
Open Choose a terminal
Select the swap icon beside it, labeled Switch terminal.
3
Check the status
Find the terminal you want. Available means Square reports it as available. Offline means Square does not report it as available.
4
Select the terminal
Select the row for that terminal.
5
Save the choice
Select Save.
The Terminal: row shows the selected device. TireTutor remembers the choice in this browser for this shop.
To remove this browser’s preference, open Choose a terminal. Select Clear selection.Without a preference, TireTutor chooses the first paired physical terminal Square lists for the location. If the shop has only one, TireTutor chooses that terminal. This choice doesn’t check availability, so select an Available terminal before you take a payment.To rename a terminal, expand How terminal selection works in Choose a terminal. It shows the on-device path to Device name.
Select Connection health in the Square panel first. The dialog identifies Square connection and setup issues.Check these terminal-specific states:
Someone signed in to the Square Point of Sale app on the terminal. TireTutor refuses the charge with Not fully integrated with TireTutor POS, and signing out on the terminal alone does not clear it. Open Square Dashboard → Devices. Select the device. Choose Forget. Then pair it again with a device code.
A terminal shows Offline. Check its power and its Wi-Fi connection. Select Refresh in Square Terminals.
A row shows Signed into a different Square location. TireTutor refuses the charge with Paired at a different location. Sign out on the device. Pair it again with a device code generated from this shop.
A terminal is missing. Pair it with Connect Square Terminal and a device code.
Override Payment Pending changes the work order’s status. It does not cancel the payment in Square. Before retrying, confirm in Square that the original payment did not complete.
An Owner or Admin can return a work order at Payment Pending to In Progress. Then you can take the payment again.
1
Open the work order
Open the affected work order.
2
Open More Options
Select More Options, the three-dot button next to Print Invoice.
3
Select Override Payment Pending
Select Override Payment Pending. Void Work Order is not in the menu while the payment is pending. It returns when the work order is In Progress.
More Options on a work order at Payment Pending.
4
Select Override
Select Override. The dialog says the work order goes back to In Progress. Cancel closes the dialog and keeps Payment Pending.
The Override Payment Pending confirmation.
5
Take the payment again
The work order shows In Progress. Take the payment on the terminal, or use a different payment method.
If the work order belongs to another shop, it opens in view-only mode without More Options. To change to that shop, select Switch in the view-only banner.If the terminal still cannot take payments, contact support with the terminal’s device name and the Connection health result.
A paired terminal is not required for payment links.
Look at the idle screen. A paired terminal shows Powered by Square and waits. Sales come from TireTutor.A Square Point of Sale sign-in prevents TireTutor from sending payments to that terminal.
Why does an available terminal reject TireTutor payments?
Available means Square can reach the device. It does not mean TireTutor can send payments to it. If someone signed in to Square’s own app on that terminal, forget the device in Square Dashboard → Devices. Then pair it again with a device code.
Why does Connection health pass while one terminal fails?
Connection health checks the shop’s Square connection. It does not inspect the active app on each device.
Why is a terminal missing from Square Terminals?
Pair the terminal with a TireTutor device code. A Square account sign-in does not create that pairing.
Can one terminal run Square and TireTutor together?
Use one sign-in method at a time. Pair the terminal with a device code for TireTutor payments.
What happens after an account sign-in on the terminal?
TireTutor cannot send payments to that device. Signing out on the terminal alone does not clear the sign-in. Forget the device in Square Dashboard → Devices. Then pair it again with a device code.
