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Bill fleet work to the customer’s national account provider, and keep the purchase order number with the repair record.
Bill to National Account appears only after you select a National Account Provider on the customer record. Until you do, the work order behaves like any other, and TireTutor keeps every line you enter.

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Set the customer’s provider

When: A fleet customer’s work goes on their national account rather than on a card at your counter.
1

Open the customer record

Open the work order. Select Edit under Customer Details.
2

Choose the provider

Select the customer’s provider under National Account Provider. The list shows the providers TireTutor supports. Select None for a customer who pays you directly.
3

Save the customer

Select Save.
Customer Details shows a National Account chip with the provider’s name.

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Bill the work order

When: The work is finished and the provider pays instead of the customer.
1

Open Process Payment

Open the work order. Select Process Payment.
2

Choose Bill to National Account

Select Bill to National Account under Payment Method. TireTutor selects it for you when the customer has a provider.
3

Enter the purchase order number

Enter the number the provider gave you in PO / Auth #. The work order needs this number before you submit.
4

Submit the work order

Select Submit.
Process Payment dialog with Payment Method set to Bill to National Account, a PO / Auth # field holding DEMO-PO-48213, an Open National Account Portal button, and Cancel and Submit buttons.

Process Payment for a customer with a national account provider. TireTutor selects Bill to National Account, and PO / Auth # takes the number the provider gave you.

The work order shows Work order already billed to the provider, with the purchase order number.

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What a national account work order shows

A national account work order reads differently from a counter sale.
  • Each line item shows N/A in place of a price, and the order total shows Not Applicable.
  • The printed and emailed copies show the same, and carry a Billed to line with the provider and the purchase order number.
  • The customer card carries a National Account chip.
  • The dispatch board card carries a National Account tag.
  • Open National Account Portal takes you to the provider’s own site.
Prices read as not applicable because the provider settles the bill in their own system, not at your counter.

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What national accounts does not do

  • A customer holds one provider. A customer who bills to two providers needs a second customer record.
  • A work order holds one purchase order number. Billing the same work order again replaces the number instead of adding a second one. The work order has to be open, so reopen it first if you finished it.
  • TireTutor does not send the bill to the provider. Raise the charge in the provider’s portal yourself.

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Troubleshooting

  • No Bill to National Account under Payment Method. Check that Customer Details shows the National Account chip. Set the provider on the customer record, then reopen Process Payment.
  • Submit does nothing. TireTutor shows PO / Auth # is required for National Account. Enter the number the provider gave you.
  • The wrong provider is on the job. Set the correct provider on the customer record before you take payment.

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Still need help?

Contact support through the contact form, or call 855-400-4521. Mention the work order number and the provider’s name.

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Where to go next

Taking payments

Collect card, cash, check, and partial payments at the counter.

Overview

Learn how the Point of Sale pages fit together.