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When a work order reaches Completed, its items and mileage fields lock. Reopening returns the order to In Progress so you can change them, then you complete it again. Only a dealer Owner or Admin can reopen a work order. Reopening does not change the payments already on the order.

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Before you start

  • Sign in as a dealer Owner or Admin.
  • Find the completed work order. TireTutor does not reopen a voided order.

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Reopen and enter mileage

When: The customer paid the full amount before the install, so the automation completed the order before you had the mileage. For a payment that keeps the order open, see Taking deposits.
1

Reopen the work order

Open the completed work order. Select More Options, then Reopen Work Order.
2

Confirm the reopen

In Reopen Work Order, select Reopen. The status returns to In Progress.
3

Open the mileage entry

On the Vehicle Details card, select the pencil next to Mileage In.
4

Enter the mileage

In Edit Mileage Entry, enter the value in Mileage. Select Update.
5

Complete the order again

Select Set Completed.
6

Confirm the completion

In Set Work Order as “Completed”, select Set Completed.
Reopen Work Order dialog. The text says the status will be set back to In Progress, with Cancel and Reopen buttons.

Reopen returns the order to In Progress so the mileage fields unlock.

The status chip reads Completed again and the Vehicle Details card shows the mileage.

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Where to go next

Taking deposits

Take part of the balance up front and keep the work order open.

Voiding a work order

Void an unpaid work order and keep the reason on file.