Skip to main content
This page is for looking things up. If you are setting DVI up for the first time, start with getting started. If you need to change something, see managing notifications.

​
Every notification

Each notification above follows a report send, a submitted decision, or a customer reply. A Report sent confirmation does not prove customer receipt. Select Send Report in AI Inspection Report to open the Recipient list. Select each contact’s email or phone number checkbox. The final button counts contacts with selected delivery methods, such as Send to 1 contact.

​
Who receives what

​
Notification emails

​
Which addresses get used

Report sent confirmations use your location’s Notification Emails, or the location email when the list is empty. They do not use the account’s addresses. If both location sources are empty, DVI skips the shop confirmation. Customer approved services emails and forwarded Customer reply emails go to the first of these that has an address:
  1. Your location’s Notification Emails
  2. Your account’s notification emails
  3. Your location’s email
  4. Your account’s business email
These fallbacks choose the shop recipients. Staff recipients are separate: their channel preferences can add approval notifications even when the shop lists are empty. The inspector can also receive forwarded replies when their email preference permits it. Set your location’s notification list before relying on report-sent confirmations. Confirm that a report-sent email reaches each intended address.

​
Where customer replies go

Report emails normally use a conversation reply address. DVI forwards replies through that address to the shop recipients described above. If DVI cannot set up the conversation, the report email uses your first location notification address for replies. An empty list falls back to your location’s email. If both are empty, DVI supplies no reply address for that report email. The Customer replies go to this email note identifies the first field. It does not limit forwarded conversation replies to that address.

​
Report email format

The email shows no prices and no counts. The customer sees the services and their prices on the report page.

​
Confirmation email format, sent to the customer

A confirmation email to the customer headed Service Choices Confirmed for a 2008 Honda Civic EX. The approved services table lists three services, one priced Up to 389.98 dollars, with a total reading Max Authorized, Up to 674.96 dollars. A declined services table follows, then a What happens next list and a View Report button.

The customer's confirmation email, with estimates shown as maximum authorizations.

​
Approval email format, sent to your team

A shop notification email headed WORK ORDER DEMO-CIVIC-001 for Maria Rodriguez and a 2008 Honda Civic EX. An authorization summary shows Approved 3 services at 674.96 dollars and Declined 2 services at 155.48 dollars. Tables list the approved services, tire replacement front pair, rear brake pads, and wiper blades, then the declined services, wheel alignment and engine air filter.

The approval email your team receives, with approved and declined totals.

Estimated service prices read Up to $X in both emails. When any approved service is an estimate, the customer’s total reads Max Authorized and your team’s total reads MAX AUTHORIZED. Fixed prices show the exact amount.

​
Text message wording

Inspection report:
Service choices confirmed:
Report text length varies with the shop name, vehicle details, and report link. Report texts have no 160-character limit in DVI. Confirmation texts start with the wording above when a shop phone is available. Without one, they use View details: [link] instead of the phone invitation. DVI shortens confirmation text that exceeds 160 characters. Anyone with an active report link can read the report. Share it only with intended recipients.

​
Timing

​
Notification settings

​
Where to go next

Managing notifications

Recipes for changing addresses and contact methods.

Overview

What DVI is for and why customers approve on their own screen.