DVI notification reference

This page is for looking things up. If you’re setting DVI up for the first time, start with getting started. If you need to change something, see managing notifications.

Every notification

Notification	Goes to	Channel	Sends when
Inspection report	Customer, plus any contacts you added	Email	You send from Review & Send Report
Inspection report	Customer, plus any contacts you added	Text	Same moment, when you turn Text on
Report sent	Every address in Notification Emails	Email	Right after the customer’s report goes out
Service choices confirmed	Customer	Email	The customer approves or declines services
Service choices confirmed	Customer	Text	Same moment, when a mobile number is on file
Customer approved services	Every address in Notification Emails	Email	The customer approves or declines services
Customer reply	Every address in Notification Emails	Email	The customer replies to their report email

There are no reminders, follow-ups, or scheduled sends. Every notification above is triggered by something you or the customer just did.

Who receives what

Recipient	Gets	Set where
Customer	Report, and their approval confirmation	The customer’s email and phone on the work order
Extra contacts	Report only	Add Contact in Review & Send Report, per inspection
Your team	Report sent, customer approvals, customer replies	Notification Emails in Location settings

Notification emails

Fact	Detail
Where	Location settings, reached from the gear beside your shop name
How many	Up to five addresses
First address	Shown to customers as the reply-to address
New location	Starts with no addresses of its own
Account tab	Shows addresses too, but view-only here

Which addresses get used

Notifications go to the first of these that has anything in it:

Your location’s notification emails
Your account’s notification emails, which cover every location that hasn’t set its own
A single fallback address held on your location or account record

Only if all three are empty does nobody on your team get notified. In practice a new location inherits its account’s addresses until you set your own — so notifications usually reach someone, just maybe not the people you’d pick. Setting the location list is how you take control of it.

Report email format

Element	Content
Heading	Vehicle Inspection Report
Greeting	`Hi [customer first name],` — or `Hello,` when no name is on file
Summary line	Names the vehicle and the number of service recommendations
Badges	`[n] Required` and `[n] Suggested`, shown when the inspection found any
Button	Review & Approve Services
Explanation	Tells the customer the link opens a page where they can review results, approve or decline, and print a copy
Sign-off	Your shop name

Approval email format, sent to your team

Element	Content
Heading	`WORK ORDER: [number]` — falls back to the vehicle when there’s no work order
Subheading	Customer name and vehicle
Authorized	Date and time the customer decided
Summary	Count and total for approved, and for declined
Approved services	Table of service names and prices
Declined services	Table of service names and prices
Customer authorization	Name, email, and the time they authorized
Buttons	Open Work Order and View Inspection

A customer approval confirmation email headed Service Choices Confirmed for a 2008 Honda Civic EX. An approved services table lists tire replacement front pair as Up to 389.98 dollars, rear brake pads at 249.99 dollars, and wiper blades at 34.99 dollars, with a Max Authorized total of Up to 674.96 dollars. A declined services table follows, then a What happens next list and a View Report button. — The approval email, with estimates shown as maximum authorizations.

When a price is an estimate rather than a fixed price, it reads Up to $X and the total reads Max Authorized. Fixed prices show the exact amount.

Text message wording

DVI keeps each text under 160 characters, so it arrives as one message rather than being split. Inspection report:

[Shop name]: Your vehicle inspection report for your [vehicle] is ready. View it here: [link]

Service choices confirmed:

[Shop name]: Service choices ($X.XX approved) confirmed. Questions? Reply or call [shop phone]. [link]

If that message would run past 160 characters, the phone invitation drops out and the link stays. With no shop phone on file, the wording becomes View details: [link] instead.

Report links

Fact	Detail
Login required	No. The link itself is what grants access
Expiry	None. Report links keep working
Same link for everyone	Yes. Extra contacts open the same report

Because the link is the access, treat it like one. Anyone a customer forwards it to can read the report, and it stays readable indefinitely.

Timing

Notification	Timing
Report to customer	Immediately when you send
Report sent, to your team	Immediately after the customer’s report goes out
Approval confirmations	Immediately when the customer submits their choices
Customer reply	Forwarded to your team as it arrives

What isn’t included

Not available	Notes
Reminders or follow-ups	DVI never contacts a customer on a schedule
Per-person notification preferences	Everyone on the list gets the same notifications
Editing account-level addresses	View-only in the Account tab. Ask your TireTutor contact
Turning individual notifications off	The set is fixed. Manage who’s on the list instead

AI App Hub

Dealer CRM

Every notification

Who receives what

Notification emails

Which addresses get used

Report email format

Approval email format, sent to your team

Text message wording

Report links

Timing

What isn’t included

Where to go next

Managing notifications

Digital Vehicle Inspection

​Every notification

​Who receives what

​Notification emails

​Which addresses get used

​Report email format

​Approval email format, sent to your team

​Text message wording

​Report links

​Timing

​What isn’t included

​Where to go next

Managing notifications

Digital Vehicle Inspection

Every notification

Who receives what

Notification emails

Which addresses get used

Report email format

Approval email format, sent to your team

Text message wording

Report links

Timing

What isn’t included

Where to go next