Rate an item
When: You’re working through the vehicle. Every item takes one of four ratings:
Add a measurement where you have one, like tread depth or pad thickness. Add a note in plain language — the customer reads it.
Read the tire placard with your camera
When: You want the vehicle’s factory tire sizes and pressures without typing them. The placard is the sticker in the driver’s door jamb.1
Open the Interior section
2
Find the Tire Placard item
3
Tap the camera icon
The label reads Take Photo, or Retake Photo if you’re replacing one.
4
Photograph the placard
Include the whole sticker in the photo.
5
Wait for Analyzing placard
A confidence chip appears when it finishes, reading Extracted with a percentage.
6
Check what it read
DVI shows front, rear, and spare sizes and pressures, plus GVWR. An alert reminds you to Verify extracted data.
7
Correct any wrong tire values
Editing gives you Front Size, Front PSI, Rear Size, Rear PSI, Spare Size, and Spare PSI.
8
Tap Done Editing
The sizes match the sticker you photographed. DVI marks the reading as verified when you edit a tire field.
Open the AI Inspection Report dialog
When: You’ve finished rating items and you’re ready to draft what the customer sees. Review the summary and services in the AI Inspection Report dialog. Open it with Review & Send Report at the bottom of the form.1
Fill in the mileage
2
Fill in the customer name
DVI does not continue without both fields.
3
Tap Review & Send Report
If you have no walkthrough video, DVI asks Add a Walkthrough Video? first. Choose Record Video, or Continue Without Video to move on.
The AI Inspection Report dialog opens, showing Inspection Summary and Service Recommendations. You do the next three tasks here, then select Send Report at the bottom of the same dialog.
Generate the customer summary
When: The dialog is open.1
Find Inspection Summary
The empty state reads “Generate a customer-ready summary, or write your own.”
2
Select Generate AI Summary
It shows Analyzing inspection data… while it works.
3
Read it before you accept it
You get a plain-language summary organized by how urgent each finding is.
4
Edit anything you'd say differently
The summary is fully editable. Your edits show an Edited badge.
The summary matches what you actually found, and nothing in it would surprise you if the customer read it back to you.
A summary is optional. Select Send Report without one and DVI asks whether to generate it first. Send Anyway continues without a summary.
Regenerate asks to confirm, because it discards your current text. There’s an Undo if you change your mind.
Generate suggested services
When: The dialog is open. Services usually draft themselves the first time the dialog opens, as long as you’ve rated something Required or Suggested. To do it yourself, select Auto-Generate Services under Service Recommendations. Review the generated names, explanations, prices, and linked findings. The AI drop-down list also offers:Check that each generated service matches your findings. Remove any service you do not recommend. Add Maintenance uses the vehicle’s service schedule, so those items do not necessarily match a rating.
Set your own prices
When: Always, before you send the report. This is the step to never skip. The AI prices services from US national averages, because it has no access to your labour rate or your parts cost. Those numbers are a starting point, not a quote.1
Open a service
2
Check its price
Each service has an Exact / Est. toggle beside its price.
3
Choose Exact when you know the price
Enter your single price. The customer report rounds it to whole dollars.
4
Choose Est. when the cost depends on what you find
Enter the price range. The customer sees its endpoints rounded to whole dollars. The high figure sets the maximum they approve.
5
Work through every service before sending
There’s no shop-wide price list, so this happens per inspection.
Every price is one you’d stand behind on the phone. In the dialog, the service list header reads Total when all prices are exact, or Est. Total with a range when any are estimates.
The customer report always reads Maximum Authorized. Your team’s approval email reads TOTAL APPROVED for exact approved prices, or MAX AUTHORIZED when any approved price is an estimate.
Add a service the AI missed
When: You know the vehicle needs work the AI didn’t draft. Two cases belong on recommended services instead of this section: a tire that passes on tread depth, and a service you send without a price. Select Add Service. Enter the name, the explanation for the customer, and your price. Services you add yourself default to an exact price rather than an estimate, since you already know what you charge.Where to go next
Recommended services
Change a tire’s status, or send a service without a price.
Customer report
What the customer sees, and what an approval commits them to.
How it works
What the AI reads, and why its prices are national averages.
Managing notifications
Change who hears about inspections and approvals.