Add someone to your notification emails
When: A new service writer joins, or you want a manager copied on approvals.1
Open Location settings
Tap the gear beside your shop name, then choose Location.
2
Scroll to Notification Emails
You’ll see one field per address already on the list.
3
Tap Add email and type the new address
Add it below the existing ones so you don’t change where replies go.
4
Save
Save appears only after you edit a field. The change applies to the next report you send.
The new address appears in the list after you reload the page, and that person receives the next Report sent and approval email.
You can list up to five addresses. If you need more people involved, use a shared inbox or a distribution list as one of the five.
Change where customer replies go
When: Replies are landing with the wrong person, or your service desk address changed. The first address in the list is the reply-to address shown to customers. Their replies come back to your team, and everyone on the notification list gets a copy.1
Open Location settings and find Notification Emails
The note under the first field reads Customer replies go to this email.
2
Put the address you want first
Retype the first field with the address that should receive replies. Then add the old address to a lower field, so that person still gets notified.
3
Save
Save appears once you’ve changed something.
The Customer replies go to this email note sits under the address you want. Send yourself a test report and reply to it to confirm.
Stop notifying someone
When: Someone leaves, or a manager is getting more email than they want.1
Open Location settings and find Notification Emails
2
Remove their address
Use the X beside their field.
3
Save
Save appears once you’ve changed something.
Text the report instead of emailing it
When: A customer never answers email, or gave you a mobile number but no address. You choose this per customer, each time you send — not once in settings.1
Open Review & Send Report
The customer’s name appears with Email and Text options.
2
Turn on Text and turn off Email
Turn on both if you want to cover your bases.
3
Send
The text arrives with your shop name and a link to the report. Text needs a mobile number on the customer’s record; email needs an address.
Send the report to someone else as well
When: A spouse, a parent, or a fleet manager is the one who approves the work.1
Open Review & Send Report
2
Choose Add Contact
Enter their name, then an email address, a mobile number, or both.
3
Pick how to reach them
Each contact has their own Email and Text choice, so you can email one person and text another.
4
Send
Everyone you added receives the report. They all open the same report link, so they see the same recommendations.
A customer says they never got the report
When: You sent a report and the customer says nothing arrived. Work through these in order:- Check the address or number on the work order. A typo in the email is the most common cause. Fix it on the inspection.
- Ask them to check spam. Inspection reports come from a TireTutor address, which some mail providers filter the first time.
- Try the other channel. If email isn’t landing, send it again as a text.
- Send it again from Review & Send Report once the details are corrected.
Check who will be notified
When: You want to confirm your setup before you rely on it.1
Open Location settings and read the Notification Emails list
Everyone listed gets the same notifications. There are no per-person settings.
2
Send yourself a test report
Run an inspection on any vehicle and send the report to your own address.
3
Confirm the Report sent email arrives
It should land in every address on the list within a minute or two.
The confirmation reaches everyone you expect. If it reaches nobody, your location list is empty and notifications are going to your account’s addresses instead.
Where to go next
Reference
Every notification, who receives it, and when it sends.
Digital Vehicle Inspection
Why the customer approves on their own screen.