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When Noah, your Phone Agent, hands a caller to a person, the call rings your shop’s phone number — the number on your shop’s record in TireTutor. You can send those hand-offs to a different phone instead: a cell, a front counter, a service desk, or whoever answers for several shops at once.
A custom transfer number comes with the AI Phone Agent addon, one shop at a time. On a shop without the addon, the setting shows a Book a Demo link instead of a number field, and transfers ring that shop’s phone number.
Shop settings with the Custom Transfer Number toggle on, and an amber panel reading AI Phone Agent addon is required to use a custom transfer number, above a blue Book a Demo button

The transfer setting on a shop without the addon, showing Book a Demo in place of the number field.

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What the transfer number covers

Your shop has one TireTutor number. It sits on your marketplace pages and in your website widget, and it is the number Noah answers. Whatever you set here is where calls to that number ring once they reach a person — whether the caller found you on the marketplace or dialled the number from your own site. Nothing changes about your shop’s own phone line. Customers who dial it reach you the way they always have.

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Set a transfer number

  1. Open Settings → Organization → Stores.
  2. Find the shop you are changing.
  3. Turn on Custom Transfer Number.
  4. Type the 10-digit number in Transfer number.
  5. Select Update.
  6. Check the confirmation. Under the heading Confirm where calls transfer, TireTutor shows your TireTutor line and the number that rings.
  7. Select Confirm Update.
Shop settings showing the Custom Transfer Number toggle switched on and a Transfer number field holding a ten-digit number, with the helper text about AI Phone Agent and Tire Marketplace transfers below it

Custom Transfer Number turned on, with the Transfer number field beneath it.

Dialog headed Confirm where calls transfer, listing Your TireTutor line and Will transfer to with a phone number beside each, and Cancel and Confirm Update buttons

The confirmation, naming your TireTutor line and the number that rings.

The change takes effect as soon as you confirm. Test it before you rely on it: call your TireTutor line, ask for a person, and check that the phone you chose is the one that rings.

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Send transfers back to your shop phone

  1. Turn Custom Transfer Number off.
  2. Select Update.
  3. Confirm the dialog, which reads Confirm where calls transfer.
Transfers ring your shop’s phone number again.

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What you can use as a transfer number

  • Any ten-digit phone number, one per shop. For example:
    • Your shop’s number
    • A cellphone
    • An IVR routing number
    • Voicemail
    • An answering service
    TireTutor rings the number you give it and hands the call over. What happens next — a menu, a schedule, a ring group — is whatever you have set up on that line. If you want hand-offs treated differently at different times of day, that is where you build it.
  • Not your TireTutor line. That would hand the caller back to Noah, so the save stops with This is your TireTutor line — transfers can’t go back to it.
    Shop settings with the Transfer number field outlined in red and the message This is your TireTutor line — transfers can't go back to it beneath it

    The Transfer number field refusing the shop's own TireTutor line.

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If you change your shop’s phone number

While no transfer number is set, hand-offs follow your shop’s phone number. Editing that number moves them, so TireTutor warns you — You could miss customer calls — and names the number transfers ring after you save. Place a test call afterwards. With a transfer number set, your shop phone number is just a detail on your record. Editing it does not change where the transfers go.