How it works

TireTutor estimates service timing from the work you record in your POS. For service intervals, see the reference page. To stop or resume reminders, see Managing opt-outs.

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What your customer sees

A reminder lists routine services without images or coupons. This template render shows three services due for Jordan’s 2019 Honda CR-V at Aubin’s Auto. The Schedule online button opens your tiretutor.com page when that page is available. The email also shows your shop’s phone number and invites the customer to reply.

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Why it looks the way it does

Each reminder presents the service history in the same format: Service dates and intervals. Each card shows when the customer last had the service, for example “About 5 months ago”. It also shows the typical cadence. Routine services. The email lists services due without promotions or coupons. Shop identity. The customer sees your shop’s name in the header and sign-off, and your phone number in the body. The footer repeats your shop’s contact details and includes “Powered by TireTutor.ai”.

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How the cadence engine decides timing

Each covered service has a typical interval. The email shows it as the typical cadence, for example “6 months or 5,000 miles” for an oil change. The reference page lists the intervals. TireTutor tracks completed work orders with paid or partially paid invoices. It uses service-group names to identify the work. The service date sets the starting point for the next reminder window. Oil changes and tire rotations use a calendar interval of about six months. Installing tires also counts as a rotation event. A tire installation starts the rotation interval even without a separate rotation service group. Tire repair, balance, and disposal do not reset that interval.

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When a high-mileage driver gets a reminder earlier than expected

Oil changes and tire rotations use calendar timing only. Several services also use mileage estimates, including tire replacement, cabin air filters, and wheel alignment. TireTutor estimates monthly mileage from the vehicle’s recorded odometer readings. For services with a mileage interval, it uses the earlier of the calendar date and the estimated mileage date. Without enough reliable readings, it uses the calendar date. When mileage drives the reminder, the email explains why in a small italic line under the service card:

Based on your typical 1,800 miles/month, you’re approaching your 40,000-mile interval.

When the calendar drives the reminder, the email omits that line. The oil-change and rotation cards show mileage intervals as part of the typical cadence. Those mileage figures do not change the timing of these two reminders.

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Why the opt-out follows the customer record

A customer’s Send Review Requests checkbox lives on their customer record in your POS. The preference applies across locations belonging to the same dealer. Clearing it excludes that customer record from reminders across those locations. It does not change the customer’s preference with another dealer. The email footer also has an Unsubscribe link that the customer can use themselves.

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Where to go next