Services covered
These examples cover oil changes, tire rotations, and tire replacements. TireTutor recognizes other services too.Oil change
The oil-change reminder interval is about 6 months.Tire rotation
The tire-rotation reminder interval is about 6 months.Tire replacement
Mileage estimates can identify an approaching 40,000-mile interval. See How it works.Other services TireTutor recognizes
TireTutor also recognizes longer-interval work, such as brake service, coolant flushes, transmission service, and spark plugs. A reminder for those depends on the customer’s recorded mileage.
Names that do not identify the work
These generic service-group names do not identify a covered service:
Name the enclosing service group after the work you complete. Adding a labor item inside that group does not change the classification. TireTutor reads the group name for classification.
Names that do not count as tire replacement
These names do not classify as tire replacement. A name that combines several services can match a different category.- Tire inspection or condition check, for example “Tire Inspection”, “Inspect Tires”, “Tires Checked”
- Tire disposal, recycling, or removal, for example “Tire Disposal Fee”, “Tire Recycling”
- Tire repair, for example “Tire Repair”, “Flat Repair”, “Patch”, “Plug”
- Tire balance without replacement, for example “Tire Balance”, “Wheel Assembly Balance”
- Tire rotation, which has its own cadence
How matching works
Capitalization: TireTutor ignores case. “OIL CHANGE”, “Oil Change”, and “oil change” all match. Spacing and punctuation: Matching rules differ by phrase. Many allow zero or more whitespace characters between words. “Tires Replacement” and “TiresReplacement” both match tire replacement. “Tires—Replacement” does not match that phrase because the dash interrupts it. “Mount & Balance” matches because its rule includes the ampersand. Category order: The first matching category wins. TireTutor checks brake fluid, brakes, tire disposal, tire repair, tire replacement, tire balance, tire rotation, alignment, then oil change. Next come cabin air filter, engine air filter, annual inspection, coolant flush, transmission service, differential service, then power steering service. Next come spark plugs, serpentine belt, fuel filter, battery, wiper blades, then TPMS service. Parts or labor comes last. A name that matches none of these stays unclassified. “Cabin Air Filter” counts only as cabin air filter. “Engine Air Filter” and “Air Filter” count as engine air filter. “Oil Change and Tire Rotation” counts only as tire rotation. “Brake Pads and Oil Change” counts only as brake service. Use a separate service group for each service you complete.Troubleshooting
My oil-change customer gets no reminders, but I logged the work. Check the service-group name against the oil change examples. Reminder history requires a completed work order with a paid or partially paid invoice. For a missing reminder, contact support. A reminder went out for a service the customer did not have. An unpaid estimate does not enter reminder history. However, “Oil Service Quote” matches oil change on a completed work order with a paid or partially paid invoice. The classifier does not interpret the word “Quote” as a different work status. Name the service groups after the work you complete. Our shop uses custom abbreviations. Does TireTutor still read them? A custom abbreviation needs to match a recognized service phrase. For help with custom service-group names, contact support. How do I check what TireTutor recognizes for my shop? If service reminders do not match the work you recorded, contact support.Where to go next
How it works
Understand the cadence engine and the design behind the program.
Reference
Look up service cadences and what the customer sees.