Before you start
Check these details before you request service reminders.Turn it on
1
Request Customer Marketing
To request service reminders for your dealer account, contact support.
2
Confirm the locations
To confirm which locations the program covers, contact support.
3
Check your shop's contact details
Confirm that your shop’s email, phone number, and street address are correct.
4
Check your tiretutor.com page
Check the details on your shop’s tiretutor.com page. Customers open this page when they select Schedule online.
5
Keep completing work orders as usual
Use clear service-group names for the work you complete. Service names that trigger reminders lists examples that TireTutor recognizes.
After activation
TireTutor reads completed work orders with paid or partially paid invoices. It looks for customers whose next oil change, rotation, or other routine service is due. Service history, customer preferences, and email addresses affect which customers qualify for reminders.Confirm it’s working
To check reminder delivery for your shop, or if reminders do not arrive or display correctly, contact support.Where to go next
How it works
Understand the cadence engine and the design behind the program.
Managing opt-outs
Stop or resume reminders for one customer.
Service names that trigger reminders
Name your POS service groups so TireTutor counts the work.
Reference
Look up service cadences and what the customer sees.