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Use arrival-order scheduling when your shop serves service-request customers in the order they arrive. The customer picks a date, and your shop holds no time slot. TireTutor calls the setting First Come First Served. This page covers the Service Request setting.

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Turn on arrival-order scheduling

When: Your shop accepts service requests by date and serves customers in arrival order. You need Admin or Owner access to this shop, or to its dealer account, to change this setting. Otherwise, ask an Owner or Admin at your shop.
1

Open your shop settings

Open Settings → Organization → Stores.
2

Find your shop

Find your shop’s Scheduling Appointment Hours section.
3

Open the edit dialog

Select the pencil icon beside Scheduling Conditions. Its tooltip reads Edit Conditions.
4

Choose arrival order

Under Service Request, select the First Come First Served checkbox.
Edit Scheduling Conditions dialog. A Tire Installations section with Scheduling Slots and Buffer Days fields. A Service Request section with a Buffer Days field and a checked First Come First Served checkbox. Cancel and Update buttons at the bottom.

The Edit Scheduling Conditions dialog with First Come First Served turned on under Service Request. Tire Installations keeps its own slots and buffer.

5

Save the setting

Select Update.
The Edit Scheduling Conditions dialog closes, and the Scheduling Conditions section updates. TireTutor shows no confirmation message.
Reopen the Edit Scheduling Conditions dialog. Under Service Request, the First Come First Served checkbox shows a check mark.

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What the customer sees

The service-request form asks the customer for a preferred date. It does not ask for a time. A note on the form tells the customer that your location is first come, first serve for appointment dates. It asks the customer to contact your shop to arrange otherwise. The confirmation email tells the customer that your shop reserves no specific time slot. It asks the customer to arrive during business hours for service in order of arrival. Your lead notification email shows Appointment Type: First Come First Serve and the date the customer requested.

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Turn off arrival-order scheduling

When: Your shop wants service-request customers to choose a time slot. The same Admin or Owner access applies.
1

Open your shop settings

Open Settings → Organization → Stores.
2

Find your shop

Find your shop’s Scheduling Appointment Hours section.
3

Open the edit dialog

Select the pencil icon beside Scheduling Conditions.
4

Turn off arrival order

Under Service Request, clear the First Come First Served checkbox.
5

Save the setting

Select Update.
Reopen the Edit Scheduling Conditions dialog. Under Service Request, the First Come First Served checkbox shows no check mark.

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Where to go next

Overview

Learn how the calendar shows and updates your shop’s appointments.

Notifications

Understand the alerts for leads and sales orders.