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A work order is the job for one visit. It holds the customer, the vehicle, and the work you do. You take payment on it when the job is done. There are two ways to start one. Select New Work Order for a customer at your counter. Or approve an estimate the customer has said yes to.

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Start a new work order

1

Open the work orders list

In the side menu, select POS › Work Orders.
2

Select New Work Order

Select New Work Order at the top right of the list.
The Work Orders (WIP) list, with the filters and a blue New Work Order button at the top right. Below are a search box and three demo work orders. The newest has no customer, reads Not Selected for the vehicle, and totals $0.00.

The work orders list. The list shows In Progress orders first. New Work Order is at the top right.

TireTutor opens the new work order right away. There is no form to fill in first. The order starts as In Progress, with no customer, no vehicle, and no work on it. It belongs to the store you have open. Each time you select New Work Order, TireTutor makes a new order. Select it once per job.

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Add the customer

Start in the Customer Details card on the work order.
1

Search for the customer

Type in Search by name, phone, or plate.
2

Pick the customer

Select the customer in the list. TireTutor adds them to the work order.

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Add a customer who is not in the list

The last entry in the list is the name you typed, marked Add as a Customer.
The Customer Details card. The search box reads Jordan Demo. The one entry below it reads Jordan Demo, Add as a Customer.

No customer matches the name, so the search offers to add it as a new customer.

1

Type the full name

Type the customer’s first and last name in the search box.
2

Choose Add as a Customer

Select the entry marked Add as a Customer. The Add New Customer dialog opens. First Name and Last Name hold the name you typed.
3

Enter the phone number

Enter the customer’s number in Phone Number.
4

Add the other details

Add an email address or any other details you have. Only the fields marked with an asterisk are required.
5

Check the suggestions

Suggestions lists customers who already have this phone number or email. If the customer is there, select them. TireTutor then uses that record.
6

Save the customer

Select Save.
The Add New Customer dialog with First Name Jordan, Last Name Demo, a US phone number and an example.com email. Below are Business Name, Address, Net Terms and Notes, three checkboxes, a Suggestions list, and Reset and Save buttons.

The Add New Customer dialog. First Name, Last Name and Phone Number are required.

The customer’s name now shows in Customer Details.

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Add the vehicle

Start in the Vehicle Details card on the work order.
1

Open the vehicle list

Select the Select Vehicle box. It lists the customer’s vehicles.
2

Pick the vehicle

Select the vehicle in the list. If the list does not show it, type the full plate number or VIN.
If the vehicle is still not in the list, select New Vehicle. Then follow Adding a vehicle. The vehicle dialog has a No Vehicle checkbox. Use it only when the job does not need a vehicle. On the Approval before billing, California BAR setting, TireTutor cannot complete a work order with no vehicle. See Customer authorizations.

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Add the work

Start in Labor and Parts Lookup on the work order.
1

Open the lookup

Select Add Service.
2

Search for the work

Type the labor, part, or service you want in Search.
3

Choose the lines

Select the checkbox beside each line you want to add.
4

Add the service

Select Add Service on that service.
Repeat these steps for each job on the order. To add tires, select Add Tires next to Add Service. It opens the tire catalog.

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Turn an approved estimate into a work order

Open the estimate. Select Approve. What happens next depends on your store’s customer authorization setting.
  • Don’t ask: TireTutor turns the estimate into a work order right away. The Approve button changes to View Work Order.
  • Any other setting: TireTutor first asks what the customer approved. It then asks Start the work order? Select Convert to work order.
Customer authorizations walks through each screen of that dialog.

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How you know it worked

The work order shows its number at the top, with an In Progress chip. It appears in the Work Orders list under the In Progress filter. The list shows the customer, the vehicle, and the total once you add them.

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If it doesn’t work

  • The customer search finds nobody. Check the spelling, or search by phone number instead. If the customer is new, choose Add as a Customer.
  • You see “You are in view-only mode”. The work order belongs to another of your stores. Switch to that store to make changes.
  • You still need help. Contact TireTutor support.

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Where to go next

Adding a vehicle

Look up a vehicle by VIN or plate, or enter it by hand.

Assigning staff to a work order

Add a service writer and technician to the work order.

Taking payments

Take a card payment, or record cash, check, or Zelle.

Voiding a work order

Void an unpaid work order and find it later.