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Customer Marketing sends customers email reminders about routine vehicle services. Each reminder uses the service history you record in TireTutor POS.

What it is

TireTutor reads service-group names on completed work orders with paid or partially paid invoices. It uses those services to estimate when maintenance comes due. The customer sees your shop’s name as the sender. The Schedule online button takes them to your tiretutor.com page when that page is available.

Why this design

The reminder connects the service history to your shop:
  • Shop identity. The email carries your shop’s name, phone number, and address.
  • Service history. Each service card shows when the customer last had the service and its typical cadence.
  • Routine maintenance. The reminder lists services due, without promotions or coupons.

What’s covered

Other routine services can also appear in a reminder when they come due. Cabin air filters, wiper blades, and annual inspections are examples. Several services use mileage estimates as well as calendar intervals. The reference page lists service cadences. Service names that trigger reminders explains the service-group names TireTutor recognizes.

Availability

To check whether service reminders suit your shop, contact support.
Your dealer account needs Customer Marketing turned on. To ask about availability and which locations it covers, contact support.

Where to go next

Getting started

What to check before and after support turns on Customer Marketing.

Service names that trigger reminders

Name your POS service groups so TireTutor counts the work.

How it works

Understand the cadence engine and the design behind the program.

Reference

Look up service cadences and what the customer sees.

Still need help?

Contact support through the contact form, or call 855-400-4521.