Stop reminders for a customer
When: A customer asks you to stop the emails. The Send Review Requests checkbox on the customer record controls service reminders and review requests. This preference applies across locations belonging to the same dealer. If a lock icon appears beside Send Review Requests, contact support.1
Open the customer record
Open the customer’s editable record in TireTutor POS.
2
Clear Send Review Requests
Clear the Send Review Requests checkbox.
3
Save the record
Select Save.
The saved record shows Send Review Requests clear. TireTutor excludes this customer record from reminders across your dealer’s locations.
Resume reminders for a customer
When: A customer asks you to undo the checkbox change.1
Open the customer record
Open the customer’s editable record in TireTutor POS.
2
Select Send Review Requests
Select the Send Review Requests checkbox.
3
Save the record
Select Save.
The saved record shows Send Review Requests selected. Other reminder requirements still apply.
Let the customer unsubscribe
Every reminder email has an Unsubscribe link in the footer. The customer can use it themselves. If a customer needs help unsubscribing, contact support.Anything else
For a program pause, a restart, or a missing reminder, contact support.Where to go next
Reference
Look up service cadences and what the customer sees.
How it works
Understand the cadence engine and the design behind the program.